Thank you for choosing Grafton Collection for your shopping needs. We are dedicated to providing you with the best shopping experience and ensuring a smooth and reliable shipping process. Please review our Shipping Policy below for important information regarding our standard shipping method, rates, delivery times, and more.
Shipping Method and Rates
We exclusively offer Standard Shipping for all orders placed on Grafton Collection. This shipping method provides a balance between cost-effectiveness and reasonable delivery times. The shipping cost for Standard Shipping is a flat rate of $8.95 USD per order
Order Processing
Orders are generally processed within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times might experience slight extensions. An email confirmation with tracking information will be sent once your order has been shipped.
Estimated Delivery Time
Transit Time: 5-10 business days (Monday to Friday)
Total Delivery Time: 6-12 business days
Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (Toronto)
While we endeavor to meet the estimated delivery times, unforeseen circumstances such as weather conditions or logistical challenges might result in minor delays.
Tracking Information
A tracking number will be provided via email upon shipment of your order. You can use this tracking number to monitor the status and estimated delivery date of your package.
Address Accuracy
Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.
Lost or Damaged Packages
In the unlikely event that your package is lost or damaged during transit, please contact our customer support within 7 days of the expected delivery date. We will work with the carrier to resolve the issue promptly.
Returns and Exchanges
For information about returns and exchanges, please refer to our Returns and Exchanges Policy.
Contact Us:
Business Name: Grafton Collection
Website Name: Graftoncollection
Phone Number: (201) 330-4222
Email: info@graftoncollection.com
Address: 724 Caledonia Rd, York, Ontario, M6B 3X7, Canada
Customer Support: Monday through Friday, 9 AM – 6 PM (EST)
Response Time: We'll respond to your email within 24 hours of receiving it, Monday to Friday.
By placing an order with Grafton Collection, you agree to adhere to the terms and conditions outlined in this Shipping Policy.
Thank you for choosing Grafton Collection for your shopping needs.
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