Refund Policy

30 Days Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Conditions

At Grafton Collection, we

want you to shop with confidence. We offer a simple and hassle-free return policy when the following conditions are met:

• The return or refund request is submitted within 30 days from the date of delivery.
• The product was purchased directly from our official website (https://graftoncollection.com/).
• The customer has used the product only in accordance with the care and usage instructions provided on our website or packaging.
• The item must be unused, undamaged, and in its original condition.
• All original packaging, including accessories, tags, or inserts, must be included with the return.
• A valid proof of purchase, such as your order confirmation email or packing slip, must be provided.

Procedure for Returns

To start a return, please contact us at info@graftoncollection.com. Our team will provide you with a return form along with detailed instructions on how and where to send your package.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Return Shipping Costs

• If you are returning an item due to remorse (such as change of mind or incorrect size choice), you will be responsible for the cost of return shipping.
• If you received a wrong or damaged product, the return shipping costs will be covered by us.
• For your protection, we strongly recommend using a trackable shipping service to ensure your return is safely received.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions or concerns regarding our Return and Refund policy, please feel free to contact our customer support team at 

Business Name: Grafton Collection
Website Name: Graftoncollection
Phone Number: (201) 330-4222
Email: info@graftoncollection.com
Address: 724 Caledonia Rd, York, Ontario, M6B 3X7, Canada
Customer Support: Monday through Friday, 9 AM – 6 PM (EST)
Response Time: We'll respond to your email within 24 hours of receiving it, Monday to Friday.

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We are dedicated to supporting you and ensuring that your shopping experience with Grafton Collection  is both pleasurable and effortless.

Thank you for selecting Grafton Collection, and we eagerly anticipate the opportunity to provide you with our comfortable and stylish products, helping you feel confident and fabulous!